Shipping & Delivery Policies | Dawgz Grooming & More ...

Shipping & Delivery Policies

  1. Introduction
    1. These terms and conditions shall govern your use of our website, with specific reference to Shipping and Delivery of goods purchased from Dawgz (www.dawgzstore.com).
    2. By using our website, you accept these shipping and delivery terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
    3. You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
    4. Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy Policy.
    5. Dawgz (www.dawgzstore.com) retains the right to change/ amend/ update this policy without notice or written communication. All changes will reflect on our website.
  2. Shipping and delivery policies
    1. Dawgz (www.dawgzstore.com) ships products within the borders of India, and for residents of India only.
    2. All our orders are shipped through registered courier companies (domestic) only.
    3. We will extend our Free Shipping services to orders that are of a value of Rs. 500/- and above (excluding applicable taxes and discounts). Shipping charges of Rs. 100/- will be applicable on all orders that are below Rs. 499/-.
    4. Shipping Charge of Rs. 50/- is applicable in the case of Cash On Delivery orders. The courier company associated with your order will collect the Cash On Delivery amount chargeable from the buyer/recipient at the time of delivery.
    5. We will ship orders as per the delivery date agreed at the time of order confirmation. All order deliveries will be subject to the norms, terms, conditions and policies of the courier companies associated with Dawgz (www.dawgzstore.com).
    6. All orders will be shipped to the registered postal address of the buyer (as specified at the time of registration or order confirmation).
    7. Some State Governments within India levy Octroi charges for goods when entering their respective State. All Octroi Charges are payable by the buyer/recipient at the time of delivery. The courier company associated with your order will collect the Octroi amount from the buyer/recipient at the time of delivery.
    8. If payment for an order is being made by cheque or transfer of cash into our account (details provided on our payment method pages), that order will only be shipped once payment has been received irrevocably, in full.
    9. All current prevailing Taxes (State and Central) are payable by the buyer/recipient at the time of delivery. The courier company will collect the State or Central Tax amount associated with the order from the buyer/recipient at the time of delivery.
  3. Limitations and exclusions of liability
    1. We will not be liable to you in respect of any delay in delivery by the courier companies associated with our website. Dawgz (www.dawgzstore.com) only agrees to hand over the consignment to the courier company within 15 working days from the date of the order and payment, or as per the delivery date agreed at the time of order confirmation.
    2. We agree to dispatch only undamaged orders to the courier company associated with you order as per the delivery date agreed at the time of order confirmation. We will not be responsible in any way for any damage to orders during transit. Buyers will need to contact the courier company associated with their order to settle disputes regarding receipt of damaged goods.
  4. Proof of delivery
    1. Dawgz (www.dawgzstore.com) will send an email to confirm proof of delivery (to the registered email id of the buyer/recipient) once we receive confirmation from the courier company that the delivery has been completed by them, and products have been handed over to the customer.
    2. Dawgz (www.dawgzstore.com) is not responsible and cannot be held liable against non-receipt of emails / email delivery failure caused by technical difficulties / registration of incorrect email address by the customer.
    3. Any and all disputes that may arise as a result of goods shipped and received, must be provided in writing to Dawgz (www.dawgzstore.com) within 48 hours of receipt of the delivery confirmation email. If no response is received within 48 hours of receipt of the delivery confirmation email, the same will be deemed as confirmation of the buyer/recipient having received the goods shipped. Dawgz (www.dawgzstore.com) is under no liability thereafter regarding the said order.
  5. Cancellation
    1. Once a product is shipped to the recipient (is handed over to the courier company by us), and/or you receive the product, the order cannot be cancelled under any circumstances.
    2. If you wish to cancel an order prior to shipping, please intimate our representatives via telephone by calling +91-22-2605-6810 or +91-98923-66667.
  6. Returns, replacement & refund
    1. There are certain conditions and criteria that governs ANY returns made to Dawgz (www.dawgzstore.com). The term 'Return' or 'Returns' has been applied to the act of re-sending to our store postal address item/s purchased on our website by the customer. Please note: Return/s will be entertained only in cases where:
      1. product/s were ordered by the customer but were not included in the package shipped/received;
      2. wrong item/s were shipped/received at the customer's stipulated shipping address;
      3. item/s received were defective;
      4. item/s were damaged irreparably in transit;
      5. in case/s of damaged items or missing items in order received, the customer must intimate us by calling +91-22-2605-6810 or +91-98923-66667 or writing to us at info@dawgzstore.com within 24 hours of receipt of delivery. Once we have been intimated regarding damaged item/s, the customer MUST provide visual proof (photograph) of the product damaged to Dawgz (www.dawgzstore.com) within 3 days from the time of delivery. Any intimations regarding damaged or missing items will not be entertained once the stipulated time period has lapsed.
    2. Replacements or refunds will only be processed after a thorough quality check of the item/s returned by representatives of Dawgz (www.dawgzstore.com). ANY items returned that do not pass quality check will not be entertained for replacement or refund. All returned goods should be couriered to B-3, Snow White CHS, 18th Road, Khar-Danda Road, Opp. Fab India, Khar West, Mumbai – 400 052, India. All courier charges applicable on shipment of good/s to be returned must be borne by the customer.
    3. If order/s have already been shipped to the customer, i.e. the shipment has been handed over by Dawgz (www.dawgzstore.com) to the courier company for delivery, subsequent refund/s or Store Credit (should the returned good/s pass various quality checks conducted by Dawgz representatives) will be issued post deduction of ANY relevant charges (courier charges / Bank charges, etc.) made in order to process the return / refund / replacement.
    4. In order to initiate the return or refund procedure, we must receive the products at our registered operating address i.e. B-3, Snow White CHS, 18th Road, Khar-Danda Road, Opp. Fab India, Khar West, Mumbai – 400 052, India. Refund credit notes (after deducting shipping / courier charges / Bank charges) will be processed within 30 working days from receipt of returned goods.
    5. Should there be a mistake in placement of order by the customer, Dawgz (www.dawgzstore.com) will NOT accept ANY returns, nor will any Store Credit be issued to the customer in the case of such returns. Return/s will not be entertained under ANY circumstances should the product returned fail to meet the following criteria:
      1. Consumable items (including grooming products, dog and cat food/edibles/supplements, pet apparel, bedding, car accessories, etc.) must have an unbroken seal. If the seal of the returned item's is found broken, such items will not be applicable for any Return, Refund or Replacements.
      2. All products returned should be unused and couriered back to us in original condition with all the packaging and tags intact. Any product found broken or tampered with will not be applicable for Return, Refund or Replacement.
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