Return & Refund Policy | Dawgz Grooming & More ...

Return & Refund Policy

  1. Introduction
    1. These terms and conditions shall govern your use of our website, with specific reference to return and refund of goods purchased from Dawgz (www.dawgzstore.com).
    2. By using our website, you accept these return and refund terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
    3. You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
    4. Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy Policy.
    5. Dawgz (www.dawgzstore.com) retains the right to change/ amend/ update this policy without notice or written communication. All changes will reflect on our website.
  2. Return
    1. There are certain conditions and criteria that governs ANY returns made to Dawgz (www.dawgzstore.com). The term 'Return' or 'Returns' has been applied to the act of re-sending to our store postal address item/s purchased on our website by the customer. Please note: Return/s will be entertained only in cases where:
      1. product/s were ordered by the customer but were not included in the package shipped/received;
      2. wrong item/s were shipped/received at the customer's stipulated shipping address;
      3. item/s received were defective;
      4. item/s were damaged irreparably in transit;
      5. in case/s of damaged items or missing items in order received, the customer must intimate us by calling +91-22-2605-6810 or +91-98923-66667 or writing to us at info@dawgzstore.com within 24 hours of receipt of delivery. Once we have been intimated regarding damaged item/s, the customer MUST provide visual proof (photograph) of the product damaged to Dawgz (www.dawgzstore.com) within 3 days from the time of delivery. Any intimations regarding damaged or missing items will not be entertained once the stipulated time period has lapsed.
    2. Should there be a mistake in placement of order by the customer, Dawgz (www.dawgzstore.com) will NOT accept ANY returns, nor will any Store Credit be issued to the customer in the case of such returns. Return/s will not be entertained under ANY circumstances should the product returned fail to meet the following criteria:
      1. Consumable items (including grooming products, dog and cat food/edibles/supplements, pet apparel, bedding, car accessories, etc.) must have an unbroken seal. If the seal of the returned item's is found broken, such items will not be applicable for any Return, Refund or Replacements.
      2. All products returned should be unused and couriered back to us in original condition with all the packaging and tags intact. All returned goods should be couriered to B-3, Snow White CHS, 18th Road, Khar-Danda Road, Opp. Fab India, Khar West, Mumbai – 400 052, India. All courier charges applicable on shipment of good/s to be returned must be borne by the customer. Any product found broken or tampered with will not be applicable for Return, Refund or Replacement.
    3. If you wish to return delivered good/s, please intimate our representatives via telephone by calling +91-22-2605-6810 or +91-98923-66667.
    4. The courier company associated with your order will make a maximum of two attempts to pick up the good/s being returned from your registered delivery address (as specified on the invoice), over a period of 4 working days from the date of initiation of such request.
    5. The courier service provider associated with your order shall not be responsible for verifying the contents of the products handed over by the customer to its delivery personnel. Packaging of such products shall also be the sole responsibility of the customer. Packaging should be good enough to ensure no damage occurs while in transit. The service provider shall seal the package provided by the customer at the time of pick-up (in front of the customer). The sole responsibility of the contents of the packed consignment shall lie with the customer. The courier service provider and/or Dawgz (www.dawgzstore.com) shall be, in no way, responsible for any shortage or damage of such consignments.
    6. The customer shall not book/handover or allow to be handed over any good/s which is deemed as banned, restricted, illegal, prohibited, stolen, infringing of any third party rights, hazardous or dangerous or in breach of any tax laws or contains any cash, jewellery, gold, silver, diamond, platinum, precious metals, precious stones, currency, bullion, letters and financial and security instruments and courier service provider shall not be liable for the delivery of any such products. In the event that a customer hands over or provides the aforesaid products to the courier service provider, then the courier service provider shall not be responsible and/or liable for any loss, damage, theft or misappropriation of such products (even if the courier service provider or delivery personnel has knowledge of the same, and even if such loss, damage, theft or misappropriation is caused due to any reason attributable to the courier service provider and/or delivery personnel.
  3. Refund
    1. In case you are unhappy with the quality of the goods shipped, or the goods don't fit your pet properly, you can return the good to us (meeting the terms and conditions given in 3.1 and 3.2) and we will replace the product or issue a credit note (after deducting shipping / courier charges / Bank charges) to you to be used explicitly on our online store for the amount spent to purchase the goods.
    2. All products returned should be unused and couriered back to us in original condition with all the packaging and tags intact. All returned goods should be couriered to B-3, Snow White CHS, 18th Road, Khar-Danda Road, Opp. Fab India, Khar West, Mumbai – 400 052, India. All courier charges applicable on shipment of good/s to be returned must be borne by the customer.
    3. In order to initiate the return or refund procedure, we must receive the products at our registered operating address i.e. B-3, Snow White CHS, 18th Road, Khar-Danda Road, Opp. Fab India, Khar West, Mumbai – 400 052, India. Refund credit notes (after deducting shipping / courier charges / Bank charges) will be processed within 30 working days from receipt of returned goods.
    4. Dawgz (www.dawgzstore.com) shall at our sole discretion retain the right to refuse and/or cancel order/s placed for that/those good/s.
    5. If Dawgz (www.dawgzstore.com) decides to cancel the order due to reasons listed in 3.6, a Refund credit note (for the total good/s value/s minus shipping / courier charges / Bank charges) will be processed within 30 working days from the date of cancellation intimation via email or telephone.
    6. If a good is out of stock or if the courier company is unable to fulfil delivery to the address provided or if other situations arise; such as those listed in our Pricing Policy section 2.3 i.e. In the event that an item is mis-priced, Dawgz (www.dawgzstore.com) may at its sole discretion either contact the buyer/customer for instructions and/or cancel the order/s and notify the customer of such cancellation.
    7. If order/s have already been shipped to the customer, i.e. the shipment has been handed over by Dawgz (www.dawgzstore.com) to the courier company for delivery, subsequent refund/s or Store Credit (should the returned good/s pass various quality checks conducted by Dawgz representatives) will be issued post deduction of ANY relevant charges (courier charges / Bank charges, etc.) made in order to process the return / refund / replacement.
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