Replacement Policy | Dawgz Grooming & More ...

Replacement Policy

  1. Introduction
    1. These terms and conditions shall govern your use of our website, with specific reference to replacement of goods purchased from Dawgz (www.dawgzstore.com).
    2. By using our website, you accept these replacement terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
    3. You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
    4. Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy Policy.
    5. Dawgz (www.dawgzstore.com) retains the right to change/ amend/ update this policy without notice or written communication. All changes will reflect on our website.
  2. Replacement
    1. There are certain conditions and criteria that governs ANY returns made to Dawgz (www.dawgzstore.com). The term 'Return' or 'Returns' has been applied to the act of re-sending to our store postal address item/s purchased on our website by the customer. Please note: Return/s will be entertained only in cases where:
      1. product/s were ordered by the customer but were not included in the package shipped/received;
      2. wrong item/s were shipped/received at the customer's stipulated shipping address;
      3. item/s received were defective;
      4. item/s were damaged irreparably in transit;
      5. in case/s of damaged items or missing items in order received, the customer must intimate us by calling +91-22-2605-6810 or +91-98923-66667 or writing to us at info@dawgzstore.com within 24 hours of receipt of delivery. Once we have been intimated regarding damaged item/s, the customer MUST provide visual proof (photograph) of the product damaged to Dawgz (www.dawgzstore.com) within 3 days from the time of delivery. Any intimations regarding damaged or missing items will not be entertained once the stipulated time period has lapsed.
    2. Replacements or refunds will only be processed after a thorough quality check of the item/s returned by representatives of Dawgz (www.dawgzstore.com). ANY items returned that do not pass quality check will not be entertained for replacement or refund. All returned goods should be couriered to B-3, Snow White CHS, 18th Road, Khar-Danda Road, Opp. Fab India, Khar West, Mumbai – 400 052, India. All courier charges applicable on shipment of good/s to be returned must be borne by the customer.
    3. If order/s have already been shipped to the customer, i.e. the shipment has been handed over by Dawgz (www.dawgzstore.com) to the courier company for delivery, subsequent refund/s or Store Credit (should the returned good/s pass various quality checks conducted by Dawgz representatives) will be issued post deduction of ANY relevant charges (courier charges / Bank charges, etc.) made in order to process the return / refund / replacement.
    4. All products returned should be unused and couriered back to us in original condition with all the packaging and tags intact. All returned goods should be couriered to B-3, Snow White CHS, 18th Road, Khar-Danda Road, Opp. Fab India, Khar West, Mumbai – 400 052, India. All courier charges applicable on shipment of good/s to be returned must be borne by the customer.
    5. If order/s have already been shipped to the customer, i.e. the shipment has been handed over by Dawgz (www.dawgzstore.com) to the courier company for delivery, subsequent refund/s or Store Credit (should the returned good/s pass various quality checks conducted by Dawgz representatives) will be issued post deduction of ANY relevant charges (courier charges / bank charges, etc.) made in order to process the return / refund / replacement.
    6. In order to initiate the return and replacement procedure, we must receive the products at our registered operating address i.e. B-3, Snow White CHS, 18th Road, Khar-Danda Road, Opp. Fab India, Khar West, Mumbai – 400 052, India. Refund credit notes / replacements (after deducting shipping / courier charges / Bank charges) will be processed within 30 working days from receipt of returned goods.The defective good/s or part of the good/s will be recalled and a replacement will be shipped to you at the earliest possible time. In case replacement is not in stock or otherwise not possible, for reasons mentioned in our Return & Refund Policy in Section 3, then the said Return & Refund Policy will come into effect. In this case, Refund credit notes (after deducting shipping / courier charges / Bank charges) will be processed within 30 working days from receipt of returned goods.
    7. Should there be a mistake in placement of order by the customer, Dawgz (www.dawgzstore.com) will NOT accept ANY returns, nor will any Store Credit be issued to the customer in the case of such returns. Return/s will not be entertained under ANY circumstances should the product returned fail to meet the following criteria:
      1. Consumable items (including grooming products, dog and cat food/edibles/supplements, pet apparel, bedding, car accessories, etc.) must have an unbroken seal. If the seal of the returned item's is found broken, such items will not be applicable for any Return, Refund or Replacements.
      2. All products returned should be unused and couriered back to us in original condition with all the packaging and tags intact. Any product found broken or tampered with will not be applicable for Return, Refund or Replacement.
    8. If you wish to get goods that have been shipped to you replaced, please intimate our representatives via telephone (within 7 days of the date of delivery) by calling us on +91-22-2605-6810 or +91-98923-66667. All courier charges applicable on shipment of good/s to be returned must be borne by the customer.
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